Balancing Act

With this constant reminder that the economy is in serious suckage mode, it is easy to believe that all is lost and there is nothing left to do but watch our fortunes fade into fond memories of happier, simpler times. A good friend of ours, Paula Murphy, knows that all is not lost. In fact, Paula knows that the best times are just ahead. more »

The beautiful thing about learning to LEAP is that you can apply this method to almost any situation where you are working with people.It works as well in sales as it does customer service. It works with employees and it works with management. It is, to my way of thinking, the best overall system for dealing with people. LEAP even works when dealing with particularly difficult people. For me, LEAP is the Swiss Army Knife for almost all situations. more »