Balancing Act

Last week I learned a really important business lesson from, of all places....my gym. I should say that this is a lesson in how not to do business. You see, we got to feel the burn from Bally’s in two ways. We are getting in shape and feeling the muscular burn that we bargained for and we also got a little something else. We got burned! We did not quit the club. The Bally’s Total Fitness Club quit us. more »

The beautiful thing about learning to LEAP is that you can apply this method to almost any situation where you are working with people.It works as well in sales as it does customer service. It works with employees and it works with management. It is, to my way of thinking, the best overall system for dealing with people. LEAP even works when dealing with particularly difficult people. For me, LEAP is the Swiss Army Knife for almost all situations. more »